Ledger.com/start — Quick Guide to Ledger® Live, Login, Download & Troubleshooting

What is Ledger.com/start and Ledger® Live?

Ledger.com/start is the official entry point for installing Ledger® Live — the desktop and mobile companion that lets you manage crypto assets on your Ledger® hardware wallet. Ledger® Live provides portfolio overview, app management for your device, secure send/receive flows, and access to supported dApps and integrations.

Download & Install — Ledger Live Desktop and App

From Ledger.com/start you can download Ledger® Live Desktop for Windows, macOS and Linux, or install Ledger® Live App on iOS and Android. Always verify the download checksum and prefer the official website. After installation, connect your Ledger® hardware device using the USB cable or Bluetooth (for supported models) and follow on-screen setup prompts.

Ledger Live Login, Verification & Account Recovery

Ledger® Live login is device-driven — your private keys never leave the hardware. If Ledger Live requests verification, confirm on your device screen. If you lose access, Ledger® account recovery relies on your 24-word recovery phrase. Never share that phrase; use it only with your hardware device or the official recovery flow. Ledger does not store your recovery phrase and cannot retrieve it for you.

Troubleshooting — Common Issues & Fixes

Ledger Login not working: Confirm device firmware and Ledger® Live are up to date; reconnect and try a different USB port or cable.
Error connecting Ledger account: Check Ledger® Bridge or desktop permissions; allow the app through OS security prompts.
Ledger Live App not working: Reinstall the mobile app, reboot device, and verify Bluetooth permissions for wireless models.
Can't verify Ledger Wallet: Ensure you are using the official Ledger® device UI and not an imitation or phishing page.
Ledger 2FA reset: Ledger® hardware wallets are not traditional 2FA apps — recovery means using the recovery phrase. For service-level 2FA issues, follow the service's recovery process.
Unable to Ledger® Trezor: Ledger® and Trezor are separate hardware ecosystems. You cannot directly import a hardware wallet into another without following supported migration/import steps in each companion app.

When to Contact Ledger Help Center

Contact Ledger® Help Center for firmware or device-specific problems, order verification, or suspected device tampering. Never share recovery words with support — Ledger® support will never ask for your full recovery phrase.

Frequently Asked Questions (FAQs)

1. Is Ledger.com/start the official place to download Ledger® Live?: Yes — always use Ledger.com/start or ledger.com to avoid phishing and confirm file checksums after download.
2. What if my Ledger Live login fails after a firmware update?: Reconnect your device, update Ledger® Live, and ensure the device shows the correct app screen. If issues persist, contact Ledger® Help Center.
3. How do I recover my Ledger® account?: Use your 24-word recovery phrase on a Ledger® device. If lost, funds cannot be recovered — this is why safe storage is critical.
4. Can I use Ledger® with Trezor or import seeds directly?: Each vendor uses different workflows. Check both vendor docs: some seed imports are possible through wallet software but must be done carefully.
5. What does "Can't verify Ledger Wallet" mean?: It usually indicates a mismatch between Ledger® Live and the physical device prompts — verify on-device and ensure you are on the official site.
6. Who do I contact for support?: Start at the Ledger® Help Center on ledger.com for guides and official support channels. Never share recovery words with anyone.